HR Manager at Reset Tech ( K&L Wellness Technology Pvt. Ltd.)
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RESET Tech - Executive - Customer Care (0-1 yrs)
Scope of work :
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal customer service team sales targets and call handling
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents - Google sheet for exchanges, returns, RTOs, enquires & abandoned cart checkout
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers to boost organic sales, maintain working relationships with the top 50-100 customers.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
