Senior Manager - HR at Repindia
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Repindia - Online Reputation Manager (1-10 yrs)
Key Areas of Responsibility
- Performing an in-depth audit of the information on the world wide web and ensure positive reputation of the Client/Brand
- Continuously monitoring/Tracking the reputation of the brand on various outlets, e.g. social media, search engines, blogs & social communities, consumer forums, etc.
- Commenting positively on the most influential/negative forums and comments.
- Specialize in prevention and repair of the - Online Reputation Threats.-
- Utilizing sophisticated Online and Offline Techniques in promoting Positive and Neutral Comments.
- Manage all review content; monitor other review content and manage inappropriate content
- Track, analyze and make recommendations to account for new or revised content
- Evaluate review and survey data for trends and anomalies.
- Coordinate monthly calls with client to review account performance and recommendations.
- Analyze online statistics; overall trends and subsets by Sites/Rating/Keywords, identify on-going trends and potential mitigation solutions,
- Provide daily, weekly and quarterly analysis to clients and senior management.
Qualifications:
- 1+ years of experience
- Deep knowledge and understanding of social media platforms
- Excellent verbal and written skills
- Problem solving attitude
- Strong attention to details
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