Service Associate - Customer Service

As a Service Associate, you will be responsible for managing and delivering Customer Experience. This is an unique opportunity since Service Associate would be the face of Rentomojo and takes care of the customer experience during deliveries.

Job Role:

Responsible for managing customer satisfaction through customer coordination, delivery supervision and installation.

Handling all customer queries regarding delivery timing & location, product information, returns and exchanges.

Be able to identify opportunities and recommend/influence for cross selling and upselling

Typically drive the whole experience piece by hand-holding the customers, help them by providing right info and deliver delight during the order deliveries

Coordinate with Logistics and Customer support teams to provide timely feedback

Skills Required:

Minimum 2-6 years of experience in Sales (online/Ground) and should have exp in customer interaction

Preferable experience in working with retail stores like Home shop, Croma, Apple store etc.,

Excellent communication skills as well as salesmanship

Good interpersonal and presentation skills.

Company Profile

We are an online rental company with a vision to revolutionize the way people meet their lifestyle needs. We offer online rental services for everything you need from furniture, appliances, trekking equipment to bikes. We believe in making lifestyles affordable & easily accessible to everyone. By empowering individuals & companies access their lifestyle needs, we provide more than online rental services, we help people design the lives they want to live. We let you explore a world of possibilities. Access a better lifestyle with Rentomojo.

Website: https://www.rentomojo.com

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