Role Requirements:

- Need to have experience of working on the Voice process for 2-3 years.

- Must be okay to work out of Hyderabad location.

- Experience/Knowledge of Medical records, US Insurance will be an added advantage.

- Must be open to work in a 24/7 work environment and a challenging/fluid work culture.

- Should posses' excellent communication skills and knowledge of phone handling etiquettes.

- An Individual who is accountable for his/her actions and learn from mistakes and be open to learning.

- Should be always open to WFO as operations will be worked out of Hyderabad office location.

- As an organization we support individual choices and have an open dress code policy which includes casuals at work.

- We also extend Sat-Sun week offs for the employees to support family time.

Duties and responsibilities:

- Making calls to US Insurance carriers/facilities to check on documentation updates.

- To meet all designed performance metrics on a daily/weekly/monthly basis.

- Work closely with the entire team to pass on regular updates and ideas which makes work simpler.

- To work with minimal supervision and help team meet the assigned goals.

- To identify and communicate any training needs to the TL to ensure immediate intervention.

Qualifications:

- Should be a Graduate from a reputed college, MBA would be a plus.

- Organizational and time-management skills.

- Decision-making skills

- Knowledge of performance metrics, like AHT & Quality.

- Sound knowledge of MS office tools will be an added advantage.

Benefits:

- An open work culture.

- Employee Friendly policies.

- Competitive and collaborative work environment.

About Company:

https://www.releasepoint.com/about/

- Building on over 40 years in the medical information space, ReleasePoint delivers a unique combination of scale, experience, and creativity to our market that allows us to create custom medical information solutions for some of the largest companies in their respective industries.

- The ReleasePoint team includes both established industry veterans and new innovative talent, giving us an understanding of where we've come from and insight into where the industry is going.

- ReleasePoint is a true 21st century company, global in scope and scale, with the talent and technology resources necessary to build a custom solution for your organization. Multiple delivery and data centers provide business continuity and data security, capable of supporting the needs of the largest and most complex of business challenges.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.