Relationship Officer [ Housing Loan ] 

1. Responsible for establishing the Piramal brand and for managing the sales and business development targets for assigned portfolio with focus on affordable / mass affluent segment in the assigned location from open market, channels and developer relationships.

2. Responsible for listening to the customer and cross selling products that meet the consumers unmet needs

3. End to end customer management - enquiry to disbursement. Be knowledgeable about the product portfolio, features, processing fees et al and guide customer through the same as required

4. Responsible for channel empanelment, customer acquisition and cultivating relationships

5. Ensure adherence to all compliance related responsibilities e.g. customer KYC

6. Adherence to the organizations policies and procedures and compliance with legal and regulatory requirements

7.Responsible for ensuring the proper completion of the files within timeline as per the company checklist

8. Responsible for ensuring the proper closure of disbursement documentation within the timeline

9. Coordinate with internal teams and customers for any post disbursement issues

10. Provide market feedback on product offerings based on customer feedback

11. Ensure that all customer documentation is maintained in the prescribed format and transfer of documents is done safely and seamlessly

12. Support collections team in assessing delinquency

13. Responsible for activation, training and development of channels and release of channel payments on time

14. Responsible for communicating the reasons for rejection to the customer whose file has been rejected

15. Collaborate with Operations team for resolving PDD (Post disbursal document) issues

16. The incumbent is required to have a good knowledge and understanding of the local affordable / mass affluent markets and PMAY

17. Willingness to adapt to digital tools and processes

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