Job Description- Relationship Officer

1 Position : Relationship Officer/Relationship Manager

2 Pay rolls : On company payroll

3 Reports to : Branch Manager/Area Sales Manager

4 Scope of Work :

- Front-end interaction, field travel and Customer interface

- Recommending apt home loan product/solution and showcasing benefits

- Regular interaction with the customers through group meetings, site promotions, in office meetings and presentations

- Attending to walk ins into branches & visiting clients at their place

- Executing Branding/Marketing activities in the catchment area

- Spearheading Documentation

6 Key Results Areas

- Achievement of Sales targets both value & volume

- Providing product information satisfactorily.

- Delivering effective customer service

- Effective resolution of customer issues/complaints

- Visibility in the area through promotions/presentations/meetings

- Ensuring overall customer satisfaction

7 Responsibilities :

- Responsible for lead generation in the catchment areas through Executing Branding/Marketing activities.

- Meeting with clients, advising and showcasing Shubham- products and benefits to the customers thereof.

- Responsible for sales fulfilment, pre/post sanction sales activities.

- Update and upkeep of marketing and sales collaterals.

- Responsible for promotional activities including group meetings, presentations as well as developer site promotions.

- Responsible for front-end interaction, field travel and Customer interface.

- Regular interaction with the customers through group meetings, site promotions, in office meetings and presentations.

- Attending to walk-ins into branches & visiting clients at their place.

- Spearheading Documentation.

- Ensure the Fresh bounce collections.

7 Capabilities and competencies :

- High Customer service and Customer-conversion Orientation; High initiative

- Excellent Selling and Persuasion skills with confidence to engage customers.

- Good Communication skills.

- Language - English , Regional Language and Hindi desirable

- Computer literate - Word/Excel/e-mail/Web based system

- Pleasant & well-groomed personality.

8 Experience

- Minimum 1 years of experience in selling loan preferably Home Loan.

- Must be earning Incentive in the current organization

- Preferably from BFSI/NBFC

9 Qualification

- Graduate in any Discipline( > 4 yrs experience resources without graduation could be considered)

10 Age &Social Profile : 21 -30 years

12 Salary : CTC Range between 1.50 lacs- 2.90 lacs (Extendable basis experience)