Relationship Manager 

We have urgent opening In MNC Telecom company

Designation : Relationship Manager

Function : Sales

Reporting To : TL - Direct Accounts

Job Location : Bangalore

Educational Qualifications : Engineering Degree/ MBA/Business Administration in Marketing /Ops

Work Experience : At least 2-7 years of work experience
 
Purpose of the Job : 

- To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, Fixed Line, Data Service

- To ensure end to end service delivery for corporate; meeting their requirement as per defined TAT and SLA

- To front end Corporate and ensure nil escalations

- To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement.

Key Deliverables : 

- To Ensure 100% service level adherence to business processes

- To increase Collection Efficiency : 0-60 days, 60-90 days

- To enhance the Revenue enhancement Churn Control and Upsell.

- To manager Manage and up sell existing & new products/services to corporate through its life cycle management process thru the partner team

- Account Relationship index : (will include parameters like Visit Adherence, Account Dossier, Complaint per customer, self-care, E-bill adoption

- Reduce Suspense by efficient payment posting & virtual account management

- Track and monitor on corporate revenue performance of different products/services.

- Drive virtualization through PFH, Self-care and Paperless bill media.

Skills Required : 

- Strong Analytical skills

- Very high Excel and financial modeling skills

- High process orientation

- Good communication skills

- Result : Orientation

- High negotiation skills

Gulsher
Consultant
New Way Staffing Solutions Pvt. Ltd.
+91-7703965809

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