Job Title - Relationship Manager

Job Summary :

We are seeking a dedicated and dynamic Relationship Manager to manage our premium customers. The ideal candidate will be responsible for nurturing and maintaining strong relationships with our high-value clients, ensuring exceptional service delivery, and addressing their unique needs and concerns.

Key Responsibilities :

Client Relationship Management :

- Build and maintain strong, long-lasting client relationships with premium customers.

- Serve as the main point of contact for premium clients, addressing their inquiries and concerns promptly.

- Conduct regular check-ins and follow-ups with clients to ensure satisfaction and identify new business opportunities.

Customer Service :

- Provide personalized and high-quality service to premium customers.

- Handle and resolve customer complaints and issues in a timely and effective manner.

- Ensure premium clients receive consistent and exceptional service.

Sales & Business Development :

- Identify and pursue opportunities to upsell and cross-sell real estate and mortgage products to premium customers.

- Work closely with the sales team to achieve sales targets and objectives.

- Develop and implement strategies to attract and retain premium customers.

Market Knowledge :

- Stay updated with industry trends, market conditions, and competitor activities.

- Provide clients with market insights and advice based on current real estate and mortgage trends.

Documentation & Compliance :

- Ensure all client interactions and transactions are accurately documented and comply with regulatory requirements.

- Assist clients with the completion of necessary documentation and paperwork.

Team Collaboration :

- Collaborate with internal teams to ensure a seamless and coordinated approach to client management.

- Participate in team meetings and contribute to the development of customer relationship strategies.

Qualifications :

- Bachelor's degree in Business Administration, Finance, Real Estate, or a related field.

- Proven experience as a Relationship Manager, Account Manager, or similar role in the real estate or mortgage industry.

- Strong understanding of real estate and mortgage products and services.

- Excellent communication and interpersonal skills.

- Ability to build rapport and trust with high-value clients.

- Strong problem-solving and conflict resolution skills.

- Highly organized with a keen attention to detail.