Job Brief : 

We are looking for an Account Manager to create long-term, trusting relationships with our existing customers. The Account Manager's role is to oversee a portfolio of assigned customers and develop new business from existing clients. The Account Manager will be required to liaise with cross-functional internal teams to improve the entire customer experience.

Responsibilities :

- Serve as the lead point of contact for all customer account management matters

- Focus on Revenue Per Customer

- Practice Account Based Marketing - ensuring account sustenance and mining

- Develop new business with existing clients and/or identify areas of improvement

- Focus on Value Based Selling and generate opportunities for upsell/cross sell

- Develop trusted adviser relationships with key accounts and customer stakeholders

- Build and maintain strong, long-lasting client relationships

- Pivotal in establishing and maintaining seamless communication/coordination with engineering teams and customer

- Negotiate contracts and close agreements to maximize profits

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives

- Upward communication; clear communication on project progress on monthly/quarterly basis with internal and external stakeholders

- Prepare reports on account status

- Organise customer visits to PSI & regular governance calls

- Need based overseas travel

- Assist with challenging client requests or issue escalations as needed

- Account mining

Requirements : 

- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

- Experience delivering client-focused solutions to customer needs

- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

- Excellent listening, negotiation and presentation abilities

- Strong verbal and written communication skills

- Degree in Business Administration/Sales/Computer Science or relevant field

- Understanding of software business Mindset

- Should have a focus on customer satisfaction, work quality and sales mindset

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