Relationship Manager - Sales - Hotel (2-8 yrs)
- About in India and Business - also known as Homes & Hotels, is an Indian hotel chain. It is the World's third-largest and fastest-growing hospitality chain of leased and franchised hotels, homes and living spaces. Founded in 2013 by Ritesh Agarwal, initially consisted mainly of budget hotels. Over a span of six years, the startup expanded globally with thousands of hotels, vacation homes and millions of rooms in hundreds of cities in India, Malaysia, UAE, Nepal, China, Brazil, UK, Philippines, Japan, Saudi Arabia, Sri Lanka, Indonesia, Vietnam, and the United States.
Reporting To : Area Revenue Head
Job Objective & Key Result Areas :
- Build healthy relationship with hotel owners
- Deliver good hotel owner and customer experience
- Act as a point of contact for hotel owners for operations support & escalations
- Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience
- Handle hotel owner and customer escalations
Key Performance Indicators :
- Ensuring occupancy (URNs) month on month
- Pay at Hotel (PAH) realization
- Ensuring daily availability of Sellable rooms (DSRN)
Education : Graduation/Post Graduation
Experience :
- 2+ years of relevant experience in operations handling, key accounts handling
- Analytical Skills
- Prior experience in managing cross-functional operations and customer escalation
- Demonstrate high ethical values
Hiring Criteria :
Salary Range : 300000.00-550000.00
Experience Required : 2.00-8.00 Years
Age Limit : 22-33 Years
Minimum Education : Graduation
Primary Language : English, Hindi
Previous Industry Experience :
- Banking
- Ecommerce
- FMCG
- Retail
- Telecom
Previous Functional Area :
- Account Management
- Business Development
- Field Sales
Customer Handling Experience : B2B
Team Handling Experience : Individual Contributor
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
