Designation: Relationship Manager.

location: Andheri, Mumbai

Experience: Min. 1 Year

Salary: Upto 8 LPA

Qualification: Graduates in any

Responsibilities and Duties:

- Be accountable for the entire Relationship Manager of a growing business

- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.

- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.

- Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow

- The Relationship Manager will be required to communicate with customers via phone and email.

- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details

- Contributes to team effort by accomplishing related results as needed.

Required Experience, Skills and Qualifications:

- Excellent communication and interpersonal Skills

- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.

- Customer Satisfaction Focus: Ability to listen and active problem-solving skills

Multi-tasking

- Project management: Remarkable detail orientation for making accurate trackers

Database management: Quick query response and resolution. Ability to analyse large amounts of data

Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.

Competent time management skills

Self-motivated

Benefits:

For more information call on: 7573007623

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