Responsibilities :

 - Be accountable for the entire 

- Relationship Manager of a growing business 

- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. 

- He/She should be patient, empathetic, and passionately communicative.

 - Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.

 - Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow 

- The Relationship Manager will be required to communicate with customers via phone and email. 

- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details 

- Contributes to team effort by accomplishing related results as needed. 

 Requirements : 

- Excellent communication and interpersonal Skills 

- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.

 - Customer Satisfaction Focus : Ability to listen and active problem-solving skills 

- Multi-tasking - Project management: Remarkable detail orientation for making accurate trackers 

- Database management : Quick query response and resolution.

 - Ability to analyse large amounts of data - Operations

 Experience : Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10, 000 to 1 million students in very short time.

 - Competent time management skills - Self-motivated

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