Be accountable for the entire Relationship Manager of a growing business 

- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new to-the-world online platform. He/She should be patient, empathetic, and passionately communicative. 

- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.

 - Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow 

- The Relationship Manager will be required to communicate with customers via phone and email. 

- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details 

- Contributes to team effort by accomplishing related results as needed.

Key skills :

- Excellent communication and interpersonal Skills

 - Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp. - 

 Customer Satisfaction Focus : Ability to listen and active problem solving skills

 - Multi-tasking - Project management: Remarkable detail orientation for making accurate trackers 

- Understanding Operating Systems like Windows 7,8,10 and MacOS. 

- Troubleshooting Network and Internet Issues for Clients. 

- Fixing Software and Drivers on Client Systems.

 - Understanding of Settings and Control Panel Options.

 - Fixing Issues in Device Manager and External Devices. 

- Understanding Latest Privacy Settings and Access Control in Devices. 

- Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc. 

- Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.

 - Adept at technology to troubleshoot and ensure smooth online class experience.

 - Active listening skills, patience and detail obsession to maintain call logs.

Responsibilities and Duties :

- Identify and resolve technical issues promptly and successfully (TAT 10 minutes). 

- Answer technical and service questions about the product.

 - Ownership for the team mission to create a 5-Star experience for every customer.

Qualifications - Graduate in Computer Science/IT or strong passion for devise and software tech debugging 

- Min. 1-3 years relevant experience

Working hours:

US Shift: . 11 pm to 8:30 am

- 6 days working

- 1 weekday off

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.