Job Title: Relationship Manager (Lead Generation & Post-Sales)

Location: Mumbai | Employment Type: Full-time

Gender: Preferable Female candidate

About the Company:

- We are a climate tech trailblazer, setting new standards in energy-efficient cooling solutions for businesses.

- As the first company of its kind, we provide innovative, subscription-based air conditioning services that are not only cost-effective but also environmentally sustainable.

- As we continue to expand, we're looking for motivated professionals to join our journey and play a pivotal role in reshaping the future of cooling.

- If you're driven by results and passionate about creating impactful relationships, this is your chance to be part of something extraordinary.

Role Overview:

- We're looking for an experienced and highly motivated Relationship Manager to take charge of lead generation, post-sales engagement, and stakeholder collaboration.

- In this hybrid role, you'll not only be at the forefront of bringing in new leads, but you'll also be instrumental in maintaining long-term relationships by managing feedback and resolving issues, ensuring our customers' satisfaction and success.

- If you're a natural communicator, skilled at building partnerships, and have a knack for problem-solving, this role is for you!

Key Responsibilities:

- Lead Generation: Proactively generate and nurture leads through various channels, ensuring a steady pipeline of potential customers.

- Stakeholder Collaboration: Work closely with internal and external stakeholders to align customer needs with our innovative solutions, ensuring smooth project execution.

- Post-Sales Engagement: Take ownership of post-sales processes, ensuring the transition from sale to delivery is seamless, and delivering on customer expectations.

- Customer Feedback & Issue Resolution: Gather customer feedback, identify areas for improvement, and resolve any issues that may arise, ensuring a superior experience.

- Relationship Management: Build and sustain strong, long-term relationships with clients, positioning the company as a trusted partner.

Required Skills & Competencies:

- Lead Generation Expertise: Ability to identify and generate high-quality leads through strategic and proactive outreach.

- Collaboration: Excellent at working with cross-functional teams and collaborating with various stakeholders, both internal and external.

- Customer-Centric Mindset: Strong focus on understanding and addressing customer needs, ensuring their satisfaction throughout the lifecycle.

- Problem-Solving Skills: Aptitude for resolving issues quickly and effectively, with a focus on customer satisfaction.

- Relationship Building: Proven ability to build, maintain, and enhance relationships with clients, resulting in long-term business success.

- Communication Skills: Excellent verbal and written communication skills to interact effectively with clients, stakeholders, and internal teams.

Qualifications & Experience:

- Education: Minimum graduate-level education.

- Experience: 2+ years of experience in relationship management, lead generation, or customer success roles.

- Language Skills: Proficiency in English and Hindi; Marathi is an added advantage.

- Self-Motivated: Highly motivated, with a proactive approach to lead generation and relationship management.

- Team Player: Ability to work collaboratively in a dynamic, fast-paced environment.

What We Offer:

- Competitive salary with performance-based incentives.

- Travel reimbursement to support your fieldwork.

- Opportunities for career growth, training, and professional development.

A collaborative and supportive work culture.

The chance to be part of an industry-leading company that is driving change in climate tech.

Ready to make a lasting impact by building relationships and shaping the future of cooling technology? If you're passionate about lead generation, stakeholder collaboration, and ensuring client satisfaction, this is your opportunity to thrive!