Mid Market : Relationship Manager

- Key Result Areas Supporting Actions

- Sales Growth & Client

Acquisition :

- Identify business development opportunities and execute client acquisition activities (prospecting, lead generation, client engagement, need articulation, solution fitment, relationship maintenance), driving book expansion and ABFL brand presence in the market

- Deliver on sales targets as assigned as part of the Mid Corporates segments, by building strong client relationships via proactive engagement and customized solutioning

- Scan the market, competitive offerings and potential clients in Mid Corporates segments on a periodic basis; report on emerging trends and business opportunities

- Identify, report on and execute opportunities for cross-selling other ABFSG products/ solutions as per client needs

Client Engagement & Relationship Management : 

- Identify and act on opportunities for effective client engagement through proactive communication and partnership orientation

- Operational Effectiveness

 - Proactively liaise with internal stakeholders to enhance process efficiencies for strong client engagement and relationship management

- Drive faster TATs by building strong relationships with internal stakeholders in order to enhance brand credibility and expand customer base

- Adopt prescribed improvements in processes and best practices in order to enhance operational productivity, adhere to and improve TATs, and suggest improvements as well

Internal Stakeholder Management : 

- Proactively build and maintain relationships with key internal stakeholders (E.g. Operations, Risk) for smooth and efficient transactions and issue resolution Risk Management 

- Execute compliant Sales Operations and work in line with risk management principles in coordination with Risk team

- Support risk management by maintaining focus on prescribed guidelines and process checks at all stages, raising potential alarm cases in advance

- Provide inputs on financial risk in proposals to clients and support proposal finalization in accordance with risk management practices

- Proactively identify and report risks in order to ensure portfolio quality is maintained

- As part of Relationship Maintenance, study client performance (accounts, business performance, etc.) periodically Liaise with internal stakeholders (such as Risk, Operations etc.) and client stakeholders for optimal resolution of specific escalation cases

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