Founder at Munsar Services
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Relationship Manager - Sales - Bank (4-6 yrs)
Relationship Manager (NRI Customers) - Private Sector Bank
- This position is primarily responsible for developing and maintaining banking relationships with a select group of high net worth customers by providing them exceptional individualized customer service thereby achieving targeted growth and service norms.
- Develops new and expands existing NRI customer relationship for liabilities specifically and across the range of the bank's product offering.
- Develops databases for lead generation, identifies market segments.
- Plans and conducts special sales initiative and events for prospective and existing clients
- Co-ordinates with other businesses to provide NRI customers with seamless access to other bank products.
- Tracks customer complaints/queries and turnaround times to ensure high level of customer satisfaction and provide information for product and service enhancements. Managing NTB ( New to Bank) NR book acquired by branches.
Desired Candidate Profile :
- In depth product knowledge of all branch product selling skills,customer service skills, MIS familiarity, strong interpersonal skills, some public relations/event management experience.
- Knowledge of regulatory/compliance issues, knowledge of financial market place: e.g. competitive offerings, changes in market place.
- Knowledge of investment products, services and options.
- In-depth understanding of financial instruments, markets and macro micro economic processes.
- Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT"
- Numerical and analytical skills to calculate returns / Yields / EMI / Etc on products for customers.
- Excellent communication skills.
- Local Candidates from Delhi need only apply
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