HR at Resources Valley
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Relationship Manager - Sales (3-7 yrs)
Job Description:
- We are looking for an Account Manager to create long-term, trusting relationships with our existing customers.
- The Account Manager's role is to oversee a portfolio of assigned customers and develop new business from existing clients.
- The Account Manager will be required to liaise with cross-functional internal teams to improve the entire customer experience.
Responsibilities :
- Serve as the lead point of contact for all customer account management matters
- Focus on Revenue Per Customer
- Practice Account Based Marketing - ensuring account sustenance and mining
- Develop new business with existing clients and/or identify areas of improvement
- Focus on Value Based Selling and generate opportunities for upsell/cross sell
- Develop trusted advisor relationships with key accounts and customer stakeholders
- Build and maintain strong, long-lasting client relationships
- Pivotal in establishing and maintaining seamless communication/coordination with engineering teams and customer
- Negotiate contracts and close agreements to maximize profits
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Upward communication; clear communication on project progress on monthly/quarterly basis with internal and external stakeholders
- Prepare reports on account status
- Organised customer visits to PSI & regular governance calls
- Need based overseas travel - Assist with challenging client requests or issue escalations as needed
- Account mining Requirements Relationship Manager
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Degree in Business Administration/Sales/Computer Science or relevant field
- Understanding of software business Mindset
- Should have a focus on customer satisfaction, work quality and sales mindset
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
