Managing Partner at Gudah Consultants
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Relationship Manager/Relationship Executive - Customer Care - EduTech (1-7 yrs)
Job Summary (Responsibilities and Duties) :
- Be accountable for the entire Relationship Manager of a growing business
- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.
- Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow
- The Relationship Manager will be required to communicate with customers via phone and email.
- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
- Contributes to team effort by accomplishing related results as needed.
Skills and Qualifications :
- Excellent communication and interpersonal Skills
- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
- Customer Satisfaction Focus: Ability to listen and active problem-solving skills
- Multi-tasking
- Project management: Remarkable detail orientation for making accurate trackers
- Database management: Quick query response and resolution. Ability to analyse large amounts of data
- Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.
- Competent time management skills
- Self-motivated
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