Work Location: MUmbai

Grade offered: Sr Mgr / AVP

CTC offered: upto 15Lacs

Key Responsibilities:

- Liabilities Generation

- Driving client acquisition through Branch Channel

- Manage and analyze the portfolio quality.

- Analyze and track competition to take proactive steps to counter them.

- Providing trainings to acquisition channels

- Innovating various new channels of acquiring NRI customers.

- Revenue Generation

- Ensuring profitability of each NRI product vis a vis product wise cost management.

- Ensuring effective/ active customer engagement program from a Branch perspective.

- Driving deepening campaigns at Branches.

- Risk Management

- Suggest documentation to process team standards keeping in mind legal frameworks covering Customer Declarations, - Delegation Matrices and Exception Management

- Superior Customer Service and Brand Management

- Initiate Brand awareness during product launches, through collateralization/appropriate communication

- Communicate Bank's Brand to channel/alliance partners, through re-iteration of philosophy, identity and standards

- Strengthening of Systems, Control, Processes and Procedures

- Take feedback from the frontline team and suggest areas of changes to process team where process needs to be redefined.

- Conduct periodic training programs on GIB with branches

- Identify gaps with reference to costs incurred with no benefits for each product/ process.

- Conducting cost benefit analysis for each project/ process/ product development

Key Competencies/skill set :

- Basic NRI / Remittances / Financial Products Knowledge required

- Should be well verse with FEMA Regulatory guidelines

- Strong Analytical abilities & Interpersonal skills

Desired Candidate Profile :

- Candidate with minimum 3-4 years experience in NRI product or Remittances role.

Qualifications :

MBA / PGMBA from a recognized B- School

Experience :

3-4 years with specific skills on relationship management. Good understanding of the NRI market dynamics and customer needs.

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