1: Job Purpose Statement (Summarise in one/two statements why this job exists and the contribution makes to the overall business of the company).

Customer interaction & service at Dealership. Ensuring business development at dealership.

2: Duties & Responsibilities ( List in the order of importance the duties & responsibilities of this job)

- Handling all retail Proposals referred by dealers

- Attending to customer inquiries / grievances on timely basis.

- Responsible for all the business activities of the dealership

- To tie up & co-ordinate with Dealers for business development and maintain good rapport with all.

- To achieve a minimum business of Rs 50 Lakhs per month

- Ensuring that the process and policy guidelines are strictly adhered to.

- Ensuring prompt customer service to all customer & Dealers.

- Ensuring complete documentation, stamping and formalities related to pre and post disbursement of all cases

- Field Investigation for all the sourced cases.

- To Ensure 100 % CD collection in all the last 12 months cases

- To have a complete control on NPA and overdue in all contracts for last 12 Months .

- Ensure to follow up for all the taken initiatives at higher level.

- Timely reporting

3: Organisational Relationship (Provide an organisational chart which illustrates the organisational structure above and below this position).

Area Business Manager

Reporting Officer

Relationship Manager

4: Key Challenges (List the key tasks performed to support the main objectives of the position).

- Increase in market share / dealer share of the given Dealership/product.

- Maintaining quality along with quantity.

5: Decision Making Authority (Describes the type of decisions made alone, those on which the manager must be consulted, those referred to a higher level, and job procedures to be followed).

- First hand proposal scrutiny.

- Recommending a business case to his supervisors for decision.

6: Job Requirements (Describe the educational requirements, suggested year and type of experience, nature and extent of skills/abilities required for the desired position).

Professional Qualification Skills and Knowledge Competencies

- Graduate in any Discipline with 2-3 years relevant experience.

- MBA with 1-2 Year relevant experience.

. - Good Communication skills in English & Regional Language

- Awareness of local culture and trends

- Strong Listening skills, to understand exactly what customers require.

- Good Persuasion skills.

- Strong Interpersonal Skills.

- Customer Focus

- Customer Orientation

- Team work.

- Confident, patient, polite, tactful and assertive in dealing in difficult situations.

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