Founder & Director at hCapital Executive Search
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Relationship Manager - NBFC (1-6 yrs)
Company - Leading NBFC
Location - Delhi
Reports to - Branch Sales Manager
Essential Qualifications:
- Graduate
- Minimum 1 Year of relevant experience in mortgage industry
- Having existing relationship with Builders.
Essential Skills & Experience:
- Understanding the Home loan.
- Business/Market Knowledge
- Knowledge about policies and processes of Home loan
- Good communication and networking skills
- Ability to work under tight deadlines and to prioritize conflicting and changing priorities.
Key Roles/Responsibilities:
- Acquire customers for Home Loan from open market and Builder relationship.
- Ensure adherence to KYC documents as per the guidelines of the company.
- Ensure proper completion of the files within timeline as per the company checklist.
- Build new relationships with builder community basis projects and expansion plans.
- Guide the customer towards applying for Home Loan and explain the product features in terms of ROI, Processing Fees, Terms and conditions very clearly.
- Cross Sell third party products to the Home Loan customers like insurance or any other appropriate product which may come up from time to time.
- Ensure proper closure of disbursement documentation within the timeline.
- Attend customer calls and properly attend to their requests for ensure high customer satisfaction.
- Communicate the reasons for rejection to the customer.
- Deal with early delinquencies and work closely with the collection team to resolve the issue if any.
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