Job Title : Relationship Manager

Location : Mumbai - Andheri East

Experience : 1-3 years experience with customer service and operations.

Work Timing :

Weekdays Wednesday - Fri : 10 am - 7 pm

Saturday/Sunday (Peak Volume for Company) : 10-6 pm

Monday or Tuesday Off

Education : A bachelor's degree is required

Salary : CTC + Incentives

Job Summary (Responsibilities and Duties)

- Be accountable for the entire Relationship Manager of a growing business

- Student/Teacher Rep who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.

- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.

- Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow

- The Relationship Manager will be required to communicate with customers via phone and email.

- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details

- Needs to sort and pull data from databases to create daily student- acquisition, class summary and schedule, renewals and credits lists

- Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications

- Excellent communication and interpersonal Skills

- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.

- Customer Satisfaction Focus: Ability to listen and active problem-solving skills

- Multi-tasking

- Project management: Remarkable detail orientation for making accurate trackers

- Database management: Quick query response and resolution. Ability to analyse large amounts of data

- Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.

- Competent time management skills

- Self-motivated

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