Director at SkillEdge
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Relationship Manager - Customer Service - EduTech (2-10 yrs)
Job Summary :
- Be accountable for the entire Relationship Manager of a growing business
- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new- to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
- Needs to manage class rescheduling requests and handle DataBase, ops panel and coordinate with others teams to execute the request
- Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow
- The Relationship Manager will be required to communicate with customers via phone and email.
- Maintain Documentation and Communicate the same to stakeholders by recording customer queries and details
Skills (common) :
- Excellent communication and interpersonal Skills
- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
- Customer Satisfaction Focus : Ability to listen and active problem- solving skills
- Project management : Remarkable detail orientation for making accurate trackers
- Database management : Quick query response and resolution.
- Ability to analyse large amounts of data
- Operations Experience : Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.
- Competent time management skills & Self-motivated
Working hours :
- 7PM to 4 AM IST or 12:30 AM to 9:30 AM IST
- 6 days working with 1 Weekday Off (Saturday/Sunday Working)
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