Recruiter at TekPillar Services Pvt Ltd
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Relationship Manager - Customer Service - BFS (2-3 yrs)
Roles and responsibilities :
- Understanding customer needs and developing strategies to address them.
- Approaching new customers to establish relationships.
- Resolving customer complaints.
- Gaining knowledge of competitors and conducting competitor analysis.
- Identifying key personnel in client companies or organizations and cultivating relationships with them.
- Working with the ultimate aims of client preservation and contract renewal.
- Communicating opportunities for upselling or cross-selling with the sales team.
- Provide information on new IPOs, Mutual funds, Mutual Fund New Funds Offers (NFOs), and Fixed Deposits to brokers.
- Responsible for the acquisition of new brokers for the growth of the new business.
- Timely coordinate with broker & updates current market scenario. Manage the distribution of new forms & collection of applications.
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