Senior Recruitment Consultant at Utkarsh Staffing Solutions
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Relationship Manager - Customer Service (3-7 yrs)
Hiring for Customer Service / Relationship Manager Role - Bangalore location.
- To provide a great customer experience on incoming calls, emails and outbound calls
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential areas of opportunity and improvement to management by collecting the Voice of Customer.
- Keep records of customer interactions, process customer requests.
- Ensure all customer queries are resolved within SLA.
- Meeting KPIs such as productivity, Quality, CSAT etc.
- Collaborate with other team managers to ensure all queries with dependency on other teams are closed with appropriate resolution and in a timely manner.
- A team player going the extra mile in making every customer interaction a great experience.
- Proactively action mails/ escalations assigned to CS team and ensure mails/ tickets/ follow ups are closed within agreed timelines Customer to be kept informed at every step/ stage.
- All updates posted on Google Classroom must be read, acknowledged and followed on calls/ emails.
- Strict adherence to rostered published to avoid any inconvenience to other team members thereby impacting overall customer service.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
