Recruiter at Talent Leads HR Solution Pvt Ltd
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Relationship Manager - Corporate Sales - BFSI (4-5 yrs)
Key Result Areas Supporting Actions
Fresh Acquisition of Clients
- Formulate strategies to acquire new clients
- Maintain effective relations with the cross-selling teams and other business teams to identify opportunities of lead generation
- Coordinate with the cross-selling team to ensure that leads generated are being intimated to them on a timely basis Servicing and retention of existing clients
- Plan and guide team on a regular basis to ensure effective servicing of the existing clients
- Ensure that all client queries are being catered to, and intervene to support client queries as and when required
- Formulate strategies for managing client expectations and ensure retention of all existing clients Sales reporting
- Report daily sales figures to the Regional Head
- Track sales figures and provide revenue data to the senior management as and when required
- Ensure that all sales figures are being reported accurately by regional managers Client relationship Management
- Ensure effective client relationship management at a regional level
- Intervene and respond to client queries and issues as and when required, to ensure client satisfaction
- Guide and train all team members towards building effective relationships with new as well as existing clients
- Drive sales through effective management of client expectations and perceptions Supporting claims management
- Support the claims management team as and when required to coordinate with the client
- Intervene and support the claims management team to address client issues and queries during the claim settlement process
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