About Mercantile Pacific (Rehandel.Com) :

Mercantile Pacific is the leading provider of device lifecycle management and cross-border distribution solutions with its headquarters in Singapore and global offices in Dubai, Hong Kong, US, AU, and India. Rehandel.com is one of the digital platforms of Mercantile to serve the cross-border wholesale demand for used phones.

What We Do :

- We distribute & market products to various partners including direct to specific markets both in-store & online services.

- We support the Circular Economy. We source used phones in bulk through global partners and test, grade, and certify them at our facility in Singapore. We then supply these devices to our B2B customers via multiple sales channels.

Job Summary :

The Rehandel team is looking for hands-on execution-oriented, self-driven individuals who can thrive in a fast-paced, entrepreneurial environment and are passionate about learning, strong ownership and continuous improvement of customer experience.

Job Role :

- Assist B2B visitors coming to Rehandel.com in business account creation, KYC upload, orders creation from the backend

- Ensure order fulfilment within SLA by coordinating with cross-functional teams such as sales, operations, logistics, finance, etc.

- Be the only point-of-contact for customers for all queries, feedback, or complaints; ensure 100% customer satisfaction with timely response or resolution

- Maintaining a positive, empathetic, and professional attitude toward customers at all times

- Troubleshooting problems and see them through to resolution

- Daily reporting at the end of the shift

Requirements :

- Minimum 1-year experience in customer service or similar role

- Good MS Office skills

- Attention to detail

- A proactive approach to support

- Excellent communication skills - verbal and written.

- Ability to multitask, prioritize, and manage time effectively

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