Overview/Purpose of the profile:

Looking for high energy and self- driven candidate for the role of Regional service/Business Manager for our operations in Bihar . The profile will entail building from scratch and scaling our operations in the new regions in these States. The role will play a key role in our expansion to newer geographies which is core to our business strategy. Ideal candidate would have service and sales upscaling experience

Key Responsibilities :

The key responsibilities include the following but is not limited to:

- Understanding, following and ensuring adherence to company's SOPs as they relate to setting up, scaling and managing operations in branches;

- Surveying areas and recommending them for operations;

- Recruiting branch teams, training and mobilizing them using company collateral;

- Establishing and maintaining key service, collections and customer acquisition disciplines and KPIs

- Achieving the business plan for the Region, in particular the profitability target;

- Following and maintaining company culture in the Region;

- Establishing and maintaining performance accountability in the reporting teams;

- Coordinating between Regional staff and HO on exceptional matters affecting regional operations; and

- Acting and observing protocol as company's senior- most leader in the region.

Job Requirements :

Education Any Graduate, MBA desirable

Experience Functional: 10+ years in process- driven Service/ Collections/ Sales Roles with at least 2- 3 year of experience of designing, implementing and ensuring compliance to processes. Exposure of handling a large multi- location team

Industry: Leadership experience in MFI/Telecom- DTH/Solar/ Consumer Durables, direct service centre

Regional: Bihar. Rural and peri urban experience important

Skills and Behaviours

- Process mindset

- Commercial long- term approach to decision- making;

- Inspiring people towards a purpose and goal;

- Maintaining and transmitting a positive attitude in team at all times;

- Build and maintain strong working relationships with peers to improve results;

- Seeking constant improvement from self and the team;

- Observing and promoting a customer centric mindset

- Openness to feedback, learning and change. Willingness to drive change

- Travel extensively

If interested please send your updated resume or call at 9810143202

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