- Driving the regional business for timely resolution of customer work orders and reduce Open job ageing.

- Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information etc.

- Ability to calculate the ROI for the ASC to ensure that the ASC is ethically profitable.

- Ability to guide the team to set the moving parts MSL management, RSC parts delivery and GRN management.

- Timely ASC Monthly warranty payment and C/N for parts through close co-ordination with Branch Commercial.

- Educate and implement first time fix approach at ASC level.

- Management of customer issues and provide timely responses to customer feedback.

- Ensure only quality service centers are on-boarded and strictly follow the SOP for off boarding process.

- Monthly monitoring of Moving Parts MSL availability at all Service stock points.

- Ability to work with multiple stakeholders and Third parties.

- Strong analytical and problem solving abilities.

- Direct Interaction with customers.

- Roster management as per workload and allocate the resource for an effective service delivery.

- Expanding Service channel as per sales plan & execute process to ensure services rendered conform to company policy and standards.

- Proactively monitor & maintain optimum inventory level and distribution of spare parts.

- Improve service channel staff's technical & customer handling skills through continuous education.

Experience and Background

- Graduate Engineer from a reputed Technical/Engineering institute specializing in branch of Engineering.

- At least 10~ 12 years- experience, preferably in customer support & service delivery roles.

- Strong technical knowledge & working knowledge of MS Office tools will be an added advantage.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.