Sales Plan :

- To create an annual sales plan, product-wise, customer segment-wise, territory-wise.

- Review Plans every quarter

- Sales targets for every quarter, and its review

Tour Planning :

- Submit monthly tour plan, ex-HQ, and HQ in advance

- Get approval from reporting manager for any deviations to approved tour plans

Sales Execution :

- Execute the sales process by responding to client enquires in a proactive and timely manner

- Inform sales HO of any new requests/market information received

- Complete all formalities related to customer compliances

Sales Process Management:

- Ensure end to end Sales Assistance through co-ordination with various internal teams- HO Production/operations, logistics, sales coordination as per the process

- Send invoice to the customer for advance payment and ensure same is received

- Ensure despatch report is sent to customer and customer is kept updated wrt movement of cargo in a timely manner by the sales/ logistics team

- Take complete responsibility to ensure through close coordination with logistics that cargo reaches customer destination

- Undertake customer accounts reconciliation to ensure no backlog or long outstanding payments

Troubleshooting :

- Resolve customer issues on supply, installation, post-sales issues including service issues

- Intervene to resolve issues related to delays in transport by pushing the logistics/operations teams

- Intervene and resolve and invoicing issues in a timely manner.

Customer Relations

- Meet/speak with customers at regular intervals to maintain and develop key relationships

- Educate customers on an ongoing basis regarding new products/features

- Generate/develop new customer and new products to expand the market

- Take complete ownership for keeping the customer updated on all aspects of the transaction, troubleshooting when required

Market Intelligence :

- Proactively collect market information about company's products; feedback from the market

- Competition; benchmarking; product landscape, new products/new geographies

- Stay updated on market trends

MIS/Report Sharing :

- Daily/Weekly/Monthly MIS sent to HO as per agreed timelines

Employee Learning and Growth

Ensure selling skills and trade knowledge is updated to self through training, skill development initiatives

Mandatory Industry Experience required are as below :

- Furniture

- Construction Machinery

- Mining

- Storage Solution

- Warehousing

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