Position: Regional Retail Trainer - Jewellery

Job Location: Bangalore

Reporting to :REGIONAL BUSINESS MANAGER

1. Scope of the role

- Executing retail training programs for the Jewel division.

- Coaching of retail staff at key locations to improve store operations and customer experience.

- Managing training needs of rapidly growing network and people.

2. Job Profile

- To conduct training programs on customer service, retail operations and product knowledge, Customer & Business orientation across the region as per specified calendar.

- Develop a rolling monthly calendar and implement the same, mostly through mix of internal & external trainers and on-line methods.

- Work within given cost budgets to achieve the targeted training coverage and impact

- To audit and monitor training quality through monitoring and reporting key impact metrics

- To be a coach for the stores in key markets to ensure customer service excellence on defined metrics.

- Handholding new stores - exclusive training and support in setting up the store operations.

- To work closely with store managers, ABMs and RBM and identify the training needs of the region and individual stores.

3. Key Deliverables

- On time release of rolling monthly training calendar based on the training need identified.

- Roll out of training programs as per training calendar

- Reporting and analysis of training scores and coverage

- Improvement in customer service excellence through personal coaching

- Compliance scores of stores for training in the region

4. The right person

- Graduate with 8-10 years work experience and at least 3 years in retail environment.

- Passion for training - meeting and coaching people

- Good communication skills - to be a trainer as well as to convince people

- High people orientation - can get along with most people and get their respect

- Process Orientation - to handle all the reporting and tracking

- Sound understanding of store processes and products.

- Willingness to travel, (around 15 days a month) to visit stores and conduct training programs.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.