Consultant at Team Works Consultancy
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Regional Manager - Logistics Firm (14-20 yrs)
Key Responsibilities:
- Development of sales strategies, defining target segments, values and propositions
- Establish operations that deliver industry-leading service standards that facilitate market leadership in target sectors.
- Provide the regional operations team with daily guidance, leadership and overall support on any issues relating to operations, communication, and revenue enhancement, human resources, standardizing procedures, systems applications, and executing processes to meet customer needs.
- Develop personal relationships with key strategic clients to ensure business retention and growth and to act as a focal point for client escalations if necessary.
- To deliver the Revenue growth in line with the Budget.
- To ensure that operational excellence is achieved in the daily activity and provides seamless service.
- AR management - To ensure follow-up with customers to ensure AR is under control as per budgets.
- Improving the processes which leads to reduction and saving in cost and increasing the revenues
- Implementing KPIs for monitoring productivity focus on employee engagement and motivation.
- Employee Mentoring and retention
- Responsible for P&L of the region.
Key Metrics (KPI- s):
- Revenue growth
- Customer satisfaction
- Employee Engagement
- Profitability
- Cost optimization
Skills & Competencies required:
Technical/Generic Skills
- Excellent Business Communication & Presentation Skills
- Leadership & Delegating Skills
- Operational Skills
- Networking
- Negotiation Skills
- Behavioral Skills
- Very good Communication Skills
- Time Management
- Task-oriented
- Very good team player
Qualification & Experience:
- Graduate/ Post Graduate / MBA
- Requires 14-18 years of relevant experience in the industry
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