PURPOSE OF JOB

To handle the allocated Region for WLA Sales & Site Acquisition as per Company's AOP plan and to create the Company's ATM Brand awareness in the assigned market and promote Company's products.

REPORTS TO: Zonal Heads

DIRECT REPORTEES: 05 - 20

KEY RESPONSIBILITIES

1. Master Franchisee Management OR Vendor On boarding:

- Identify potential Master Franchisees and establish partnerships.

- Responsible to assist new Master Franchisee onboarding by providing training, seminars and orientations on products and services.

- Ensure that acquired sites meet the company's legal requirements and coordinate their handover to the project team for ATM deployment.

- Provide training and support to Master Franchisees on ATM operations, security protocols and Customer Service standards.

- Monitor Master Franchisee performance, handles concerns and provides resolution between Master Franchisee, and Internal stake holders.

- Assist and communicate frequently with all existing Master Franchisees, ensuring queries / requests are responded appropriately and timely.

- Ensure to maintain healthy relationship with all existing Master Franchisees.

- Customer centric approach to deal, maintain healthy relations with Customers.

2. Compliance and Regulatory Requirements:

- Stay up to date with relevant regulations and ensure compliance with legal and regulatory guidelines.

- Conduct periodic audits to assess compliance with industry standards and internal policies.

- Ensuring documentations and compliance of company rules and regulations at all the times

3. ATM Performance and Maintenance:

- Monitor ATM performance metrics, including uptime, transaction success rates.

- Coordinate with service providers and vendors for ATM maintenance & repairs.

- Analyze performance data to identify areas for improvement and implement strategies to optimize ATM performance.

- Develop strategies to enhance transactions and profitability for low-revenue sites.

- Monitor and maintain high site uptime by conducting regular checks and audits.

- Collaborate with Helpdesk, Business team and Service providers to promptly resolve any issues impacting site uptime and revenue.

- Conduct periodic site audits to assess low performance of sites.

- Sign off on site quality prior to launch and ensure adherence to brand guidelines.

- Address and resolve local issues affecting site uptime and performance.

4. Revenue Growth:

- Have adequate Sales funnel to meet monthly AOP plans for Drivers and Revenue.

- Develop and implement marketing and promotional strategies to attract customers to franchisee ATMs.

- Execute marketing plans effectively to maximize transaction revenue for each site.

- Analyze transaction data and customer behavior to identify opportunities for revenue growth.

- Negotiate favorable terms with financial institutions for ATM transactions and revenue-sharing arrangements.

- Ensure that every deployed site achieves break-even within the recommended time frame.

- Conduct regular review with Team to assess their performance.

5. Reporting and Analysis:

- Prepare regular reports on ATM performance, transaction volumes, revenue, Non Transacting ATM analysis and other KPIs.

- Conduct data analysis to identify trends, patterns and opportunities for operational and strategic improvements.

- Provide insight to management and recommendations based on data analysis and industry trends.

- Publish Daily / Weekly / Fortnightly / Monthly management reports and review with Corporate Team.

6. Team Management:

- Ensuring Team management and administration

- Team training for products, Services and processes.

- Team motivation and keeping attrition under control

QUALIFICATION/KNOWLEDGE/SKILLS/EXPERIENCE

- MBA in Sales & Marketing with minimum 15 years of experience in Sales/Marketing. OR Bachelor's degree (M.com / MBA / higher degree will be given preference) with minimum 10 years of experience in similar industry.

- Prior experience in the financial services industry, specifically managing ATMs or retail banking operations.

- Knowledge of site evaluation criteria, legal requirements and compliance standards for ATM deployment.

- Can work independently and lead a Team of 0-20 members

- Good in People Management

- Excellent project management skills with the ability to prioritize and meet deadlines.

- Excellent communication and negotiation skills to build relationships with site owners, stakeholders and project team.

- Proven ability to manage multiple priorities, meet deadlines and work effectively in a fast-paced environment.

- Strong problem-solving skills and the ability to resolve operational issues efficiently.

- Well versed with MS Office

- 6 Days Working

- Preference will be given to Local candidate with knowledge of Local languages

Note: This job description provides an overview of the typical responsibilities and qualifications of the role. Actual job duties may vary depending on the specific requirements of the organization and the scope of the ATM site acquisition and revenue management activities.