We are looking for someone with diverse background of Agency. This role is mixture of Media Planning and Strategy Online with marketing activities.

Responsibilities of your role:

A. Financial performance of the client cluster - meeting overall revenue targets and ensuring the profitability of the cluster. Would need to focus on opportunities for higher-order value-added services. Will be responsible for leading scope of work & fee/commission negotiations with clients and implementing - smart contracting- practices to ensure we are rightfully compensated for our efforts.

B. Client Satisfaction:

Acts as a client visionary by bringing a highly valued perspective to the client based on a deep understanding of their business, issues and opportunities. Should be able to lead strategic conversations on Media and communication planning . Work with Head of operations and Regional Head on quarterly budget reviews to deliver and exceed targets set.

Help build stronger and even award winning media interventions on the back of a structured communication planning approach, and help lead the client into more effective Media journey.

C. Product quality- Engage with, and orchestrate the various specialist functions to deliver a superior quality of product to the client. - Will have to monitor & drive all elements that lead to client incentives.

Other measures of success include Industry awards and upstream engagement on projects

D. Work climate and people management - Create an atmosphere where cross-functional teams work together effectively. Handle and motivate your team to effectively deliver to client needs and company goals. Ensure timely team appraisals and clear development goals for team members; identify and follow through on appropriate training and career development for the team

What will you need:

- In depth understanding of all communication channels and how they inter-relate.

- Strong analytical skills and can use data to solve problems.

- Understands strategic planning and broad implications on costs and timing.

- Demonstrated experience and success working with the decision makers of organizations.

- Significant proven experience of working with multiple stakeholders, e.g. suppliers, advertising/marketing agencies, media owners, tech team, designers.

- Shows a depth of understanding of the industry, business, brands and consumers in senior level client conversations.

- Understands business principles and good practice and perceives issues in both financial and commercial terms.

Basic Qualifications

- Master degree(preferably top-tier Computer Science or Business degree) and 2 yrs of relevant people management experience

- Advanced computer literacy in Microsoft Office (especially MS Excel) applications

- Ability to work with IT systems, understand and work with XML feeds, SQL/DW.

- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.

- Demonstrated ability to build, develop, direct, and manage a group of people

- Ability to support Business and provide solutions to Seller pain points

- Ability to handle complex and ambiguous scenarios

- Ability to organize, prioritize and schedule work assignments.

- Ability to manage conflicting priorities - capability to work on several projects in parallel

- Ability to make administrative and procedural decisions

- Proven ability to manage reporting and analysis

- Demonstrated passion for delivering a positive Seller experience, and maintain composure in difficult situations

- Ability to effectively and efficiently complete difficult goals or assignments

- Can adapt well to changing circumstances, direction, and strategy

- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals

- Participate in planning meetings to understand the growth strategy and provide inputs where needed, also gather ideas across the table to improvise existing services within the local group

- Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction - Sales Specialists and the Seller community

- Consolidate experience working with the Amazon tools developed for sellers and liaising with the technology teams to drive improvement of these existing tools and the development of new ones.

- Monitor real time service levels and schedule adherence

- Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems

- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change

initiatives, projects and other Change/Kaizen initiatives as required

- Active participation in hiring and building the team & raising the bar in hiring process

- People management i.e. performance appraisals, goal setting, training and mentoring talent to grow within organization & control attrition

- Ensures employees growth & development, set priority, drive motivation & engagement for employees

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