As one of the fastest growing e-commerce companies in Singapore, Redmart.com offers an unparalleled startup learning experience. Our culture: entrepreneurial, fiercely intelligent, team oriented, deeply creative and whatever you add to it! - We're fanatic about improving our customer experience and providing wow customer service.

We're interested in talented, creative and passionate people joining our all-star team who believe in our mission to save our customers time for the things that really matter in life!

Some things to know before you apply :

- We have big plans to disrupt the traditional retail market

- Everything we do is focused on empowering our customers

- We work really hard

- We have a lot of fun!

RedMart is seeking a dynamic and motivated Partner Support Executive to act as the primary interface between RedMart and our business partners. The Partner Support Executive will be responsible for providing timely and accurate operational support to sellers and suppliers selling on the RedMart platform. The successful candidate has an immediate, distinct effect on the experience of customers of RedMart, making a strong record of customer focus a high standard for the role. A Partner Support Executive is expected to address chronic system issues, provide process improvements, develop internal and external documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Core Responsibilities :

Core responsibilities for this role include :

- Demonstrates effective, clear and professional written and oral communication.

- Provides prompt and efficient service to RedMart sellers and suppliers including the appropriate escalation of sellers/suppliers issues.

- Builds Platform and business knowledge, to better serve sellers, in text and video formats

- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.

- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

- Liaise with other departments such as Customer Service, Seller Account Management, Commercial or Payments teams as required to resolve seller's / suppliers- issues and questions.

Basic Qualifications :

Education: Any Graduation (other than BE, BTech and MBA Freshers)

- Language : English

- 4-5 years of experience within a seller/customer service environment preferred. Desire to expand skills into new areas.

- Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.

- Committed seller advocate, drive process & tool improvements.

- Enthusiasm and strong self-motivation.

- Strong prioritization and time management skills, with a high degree of flexibility.

- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.

- Demonstrates effective communication, composure, and professional attitude

- Exemplary performance record, particularly with regard to quality & productivity

Desired skill-sets include MS Office Application Excel, Internet Explorer / Mozilla Firefox / Google Chrome / Safari, Photoshop and Video editing tools.

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