Department -Subscription

Location- Mumbai

Job Title: Executive - Customer Relationship & Retention

Main Purpose of Job :

The incumbent shall provide administrative support for Retention Back office Work and participate in Pre Sales and Post Sales activities including retention of customers. They will work as a team member with the other EPRO/RPRO Sales force & Branch offices by sharing workload, tasks and duties as required to achieve timely results. The role involves managing multiple responsibilities such as Customer retention, Renewals of Enterprise and Rediffmailpro customer, Sales Operations and Customer Relationship Management.

Main Responsibilities :

- Renewal Forecasts and Quarterly Renewal Collections of Enterprise Customers.

- Anticipate Customer issues, Co ordinate with Support team for timely resolution and ensure maximum retention by managing strong relationship.

- Follow up on Pre Sales requirement and provide regular updates including administrative support to the Enterprise customers and Sales force

- Compile data and prepare reports including complex documents / graphics as required

- Establish and maintain positive communication links with the Enterprise Customers

- Implement and consistently improve operational practices and procedures assigned

- Facilitate the Order Processing and approval of Purchase Orders

- Ensure Purchase Order records are kept in accordance with company policies and standard practices

- Ensure immediate Business Partner Commission claims processing and cheques are processed & released in a timely manner

- Work and follow up aggressively on the other duties as assigned

Qualifications / Experience :

- Bachelors degree in any stream

- At least 2yrs experience of Pre-Sales & Customer Support specific to web technologies

- Excellent oral, written and interpersonal communication skills;

- Proficiency in MS Office, especially Excel and PowerPoint

- Demonstrated ability to work as an effective team member

- Ability to determine appropriate priorities and be self-directed

- Demonstrated ability to maintain a fast work pace, managing multiple priorities simultaneously often under pressure while maintaining a positive attitude.

- Ability to achieve results in the absence of overt guidance is expected

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.