HR at RedCarpet Tech Pvt Ltd
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RedCarpet - Manager - Customer Succes (3-5 yrs)
Customer Success Manager
- We are searching for a top-notch Assistant Manager of Customer Success to lead a team of CSM's operating in a fast-paced startup environment. This role will be focused on leading the onboarding function for SMB which represents the largest business segment.
- We take customer happiness very seriously and its core to our DNA. You must also be results driven, confident and dynamic leader that can quickly make key decisions to adjust the organization as business needs dictate. Ability to effectively communicate across the organization while inspiring and motivating the team to perform at a high level.
Location : Ghitorni, New Delhi
- Work with / coach your team of CSM's to improve the quality and effectiveness of the overall process.
- Improve the throughput and scalability of the team by identifying opportunities to automate and streamline the onboarding process.
- Partner with IT, Marketing, Business Systems, Support and other teams to enhance current onboarding processes and tools.
- Work closely with sales leadership to ensure there is tight alignment between the teams and resolving customer escalations.
- Point of contact for escalation calls/E-mails/Chat
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