KEY FUNCTIONAL RESPONSIBILITIES : 

- Managing day to day activities and schedule of the solutions team

- Taking ownership of the team with regards to performance and activities

- Assisting the team members to take ownership of the customer requirements and providing end-to-end solution till the time the customer has been onboarded

- Ensuring that the team members are properly documenting all the cases

- Assisting the Sales Team or Partner Teams with customized or advanced product demos involving integrations, custom call flows, etc.

- Understanding the customer's business needs and then suggesting solutions which adds value to their business in a cost-effective way

- Following up with Project Management Team to ensure that the committed solutions are delivered on time

- Raising customer requirements to Product and Development teams to check feasibility

- Submitting new feature requests collected during demos or from the team to the Project Management team which may be included in the future development

REQUIREMENTS : 

- Excellent Communication Skills (English and Hindi)

- Experience of leading an operations team

- Should have high-level business understanding of various industries - BFSI, Manufacturing, ITES, Healthcare etc.

- Having knowledge of the Cloud Telephony Products and Services is a plus

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