What do we look for?

Category Manager : The Category Manager in the Service Department will be responsible for managing and optimizing the service category. This role involves strategic planning, market analysis, supplier management, and P&L management to ensure the highest quality of service delivery.

Responsibilities and Duties :

Whom do we look for?

- Category Strategy Development : Develop and implement category strategies to drive growth and profitability.

- Conduct market research and competitive analysis to identify trends and opportunities.

- Supplier Management : Identify, evaluate, and manage relationships with suppliers and service providers. Negotiate contracts and terms with suppliers to ensure cost-effectiveness and quality.

- Performance Monitoring : Monitor and analyze category performance metrics and KPIs. Implement improvement initiatives based on performance data.

- Collaboration and Communication : Work closely with internal teams such as operations, marketing, and finance to align category strategies with overall business goals. Communicate category plans and performance to senior management.

- Customer Focus : Ensure customer satisfaction by continuously improving service offerings and delivery. Gather and analyze customer feedback to enhance service quality.

- Financial Management : Manage category budgets and financial targets. Taking complete responsibility of the P&L for the given category.

Whom Do we Look for?

- Any Bachelor's degree or Masters

- Proven experience as a Category Manager or similar role, in service delivery

- Strong analytical skills and the ability to interpret data and make data-driven decisions.

- Must have experience in P&L handling.

- Excellent negotiation and supplier management skills.

- Strong communication and interpersonal skills.

- Ability to work independently and collaboratively in a fast-paced environment.

Personal Attributes :

- Team Player : Ability to work collaboratively within a team and across departments.

- Adaptability : Ability to adapt to changing priorities and new challenges.

- Self-Motivated : High level of initiative and self-motivation, with the ability to work independently.

- Passion for Digital Marketing : Enthusiasm for staying current with industry trends, tools, and techniques.