Junior Analyst - Support - C2H

Job Description :

- Resolve customer tickets over Freshdesk, call, live chat, and social media

- Quick turnaround time to answer customer queries and maintain the right categorization of tickets

- Identify and assess customers- needs to achieve customer satisfaction and deliver quality responses

- Follow communication procedures and guidelines

- Go the extra mile to engage customers and keep them happy

- Collect and pass feedback to the respective stakeholders bring in impactful solutions

- You will be able to interact with some of the largest new age businesses in the country including E-commerce, Travel, that we support.

Who we think will be a great fit?

- You have a passion to get things done and you are process oriented. You like to work in collaboration in a team but are independent enough to take quick decisions on your own. You are always the first one to adopt changes and explore new tools.

- You like to learn new things and want to work with smart people and have fun building something great. If this sounds like you, you will fit right in at Razorpay.

You also meet some of the following requirements :

- Knowledge about a customer support app or CRM, such as Freshdesk

- Interpersonal skills - Friendly and pleasant demeanor over phone and email

- Communication skills - Exceptional verbal and written communication

- Listening skills - Understand, anticipate and resolve customer inquiries and issues in a friendly, helpful manner

- Attention to detail and accuracy - Excellent organizational skills and multitasking skills

- Customer service orientation - Passionate about customers. Cares as much about the customer as the organization.

- Strong affinity for people and the ability to get along with everyone

- Takes initiatives - Quickly and thoroughly solve customer problems when deliveries, transaction or experience do not go 100% as planned.

- Flexible to work in shifts and on weekends

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.