Lead - Talent Acquisition at Rategain Technology
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RateGain - Social Media Marketing Role (1-4 yrs)
Role Overview:
We are looking out for awesome and A++ performers to join us in our newly formed team where you can grow your career into Social Media Marketing and Client relationship Management.
Role Responsibilities:
- Respond to all incoming messages in a timely and personalized fashion.
- Understand and leverage BCV's proprietary tools that support scalable social customer service.
- Work with account managers and seek out information to better understand your clients guest profile, property amenities, and area recommendations.
- Work with the copy writing team to understand the differences in each client's tone for reactive and proactive messages.
- Responsible for issue escalation by sending client alerts through BCV's monitoring tools and following up on those alerts to make sure all items are handled appropriately.
- Support all monitoring team members by ensuring clean transfer of information around client sensitivities and supporting team members during peak volume periods.
- Be accountable for quality of message response, and volume of proactive and reactive messages on a weekly and monthly basis.
- Identify and surface key interactions to account teams for monthly reporting to clients.
Role Requirements:
- 1-3+ years of professional work experience (experience at interactive, advertising, marketing agency, or as a copy writer preferred).
- Must have active accounts across key social media sites including, but not limited to, Facebook, Twitter, Instagram etc. (You will be asked to provide access to accounts you have established and maintained.)
- Possess background knowledge and a true passion for the social media marketing space.
- Must have strong writing/grammatical skills as well as ability to present information and ideas clearly; keen eye for detail also required.
- Excellent verbal communication skills with ability to present ideas and information clearly.
- Collaborative team player able to integrate with a diverse team full of opinions and ideas.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
