About the Role:

The Executive will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

About the work:

- Calling up customers to fix up appointments for a demo.

- Proactively approaching customers and demonstrating the product according to their needs and requirements.

- Provided necessary training and assistance to new customers on the procedures and practices for the product.

- Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken.

- Continuously building product knowledge and keeping updated on any product developments.

- Submit daily/weekly reports of product and customers contacted.

- Preparing support or help article if requested.

- Ensuring background and reference checks are completed.

About you:



- You- re based in Ahmedabad, or plan to shift here in the nearby future.

- You have at least 1-2 years of proven experience as a Client Relationship Management.

- You are really good at written and verbal English.

- You should be working in night shift.

- You are proficient in MS Office, with working knowledge of CRM platforms.

- You are from a background in customer service; industry knowledge is a plus.

- You have analytical and problem-solving skills with attention to detail.

- You have the ability to work independently or in a cross-functional team.

- You have the ability to organize and prioritize workload in order to meet necessary deadlines.

- Able to work with geographically dispersed teams.

- That's not my job- is not in your vocabulary.

- Continually update skills by learning new technologies relevant to the role.

- You believe in delivering back to the community and you do contributions toward it.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.