Hr Manager at Ralas Automobiles
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Ralas Automobiles - Manager - Sales (5-9 yrs)
The role of a Sales Manager is to guide and manage dealership sales team and ensure adherence to company defined processes and customer satisfaction for entire purchase experience.
DUTIES AND RESPONSIBILITIES
- Ensure all targets are achieved as per plan.
- Ability to motivate and lead a team.
- Ensure all customers are kept happy and have a pleasant - in-dealership- experience.
- Improve SSI, RDI or any other customer satisfaction related scores
- Able to coach and mentor subordinates.
- Create a conducive atmosphere for working at the dealership.
- Ensure all reports are generated on time.
- Able to analyze reports and takes corrective actions.
- Ensure all processes are adhered to.
- Regularly meet customers and take informal feedback.
- Mystery shops and understands competitor activity.
- Must be able to analyze dealership SSI scores and take corrective actions.
- Responsible for inventory management and training and development.
- Liase with manufacturer w.r.t vehicle ordering, finance, schemes, activities etc.
- Liase with financial institutions, insurance, RTO and allied businesses
BAND :
Managerial :
SKILLS REQUIREMENT :
- Should be a strategist.
- Must have finance acumen.
- Needs to be analytical.
- Should be very hospitable.
- Must be a good motivator.
- Should be good in public relations.
- Needs to be good organizer.
- Needs to manage time effectively.
- Should be a team builder.
- Must have good business acumen and leadership skills.
- Should be a customer-oriented person.
- Must be PC literate (MS Word, Excel, Power Point).
Dealership Human Resource Manual
EDUCATION :
- Graduate.
- Engineering / Management qualification preferred.
EXPERIENCE :
- Minimum 5 to 7 years of experience in Sales function.
- At least 2 years in a team leader or department head role.
- Knowledge about automobile industry desirable.
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