Job Title: Customer Service Executive

Location: Radical Minds, Bangalore (near Silk Board)

Salary: - 19,000

About Us:

Radical Minds is a leading BPO provider delivering exceptional customer support services across industries. We are hiring passionate individuals to join our Customer Service team for one of the most valued crypto companies in India.

Job Role and Responsibilities:

As a Customer Service Executive, you will:

- Handle calls, tickets, and chat support to address customer queries, complaints, and issues effectively.

- Provide resolution and assistance for various product categories including Spot Trading, Margin Trading, Future Trading, Convert, Earn, and VIP services.

- Support customer inquiries in Hindi or English, ensuring a high level of professionalism and service excellence.

- Collaborate with the back-office team for escalations and L2 Operations to ensure seamless query resolution.

- Meet performance targets including quality standards, SLA adherence, and CSAT scores.

- Maintain adherence to AHT, ASA, abandonment rate, and call back adherence metrics.

Key Skills and Qualifications:

- Education: Graduates or undergraduates pursuing a degree.

- Experience: Open to fresher's and individuals with up to 6 months of experience in customer service.

- Language Proficiency: Fluency in Hindi and English.

- Strong communication and interpersonal skills.

- Ability to handle queries across voice and non-voice processes.

- Detail-oriented with a focus on quality and service standards.

Working Hours:

- 7 days a week operation with rotational shifts.

- Must be flexible to work in shifts aligned with business requirements.

Training:

- Comprehensive pre-process, product, and writing techniques training will be provided.

- Training duration and certification details will be shared during Onboarding.

Benefits:

- Competitive salary with performance-based incentives.

- Opportunities to work in a dynamic and growth-oriented environment.

- Professional development and upskilling opportunities.