HR Recruiter at R Tech Group
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R Tech Group - Manager - Customer Relationship Management (5-10 yrs)
- Build and maintain relationships with the entire customer base assigned, by ensure constant engagement with customers during the life cycle and moments of planned spontaneity.
- Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession
- Responsible for Customer Satisfaction and high service quality standards
- Consistency in experience backed up by constant monitoring and necessary enhancements
- Responsible in maintaining MIS and closely work for Preparation of Final work Report.
- Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's.
- Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation.
- Responsible for handling customers of Lawns & Beyond project contains entire customer data base.
- Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process.
- Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.
- Managing post booking customer services till delivery /possession stage.
- Collection of payment dues, against demands generated with construction progress
- Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document
Job Types: Full-time, Permanent
Salary : 30,000.00 - 35,000.00 per month
Speak with the employer : +91 89059-90169
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