This position is only open for candidates from Mumbai.

The Avniro Group of Companies consists of many leading high-tech global award-winning brands like Engati & peopleHum with a presence in 186 countries with 30,000+ customers. We're a fast growing firm with more than 700 employees across Bangalore, Mumbai, California, Philadelphia and Singapore. Take a sneak peek into our culture here.

Job Details :

- Any Graduate degree (B.E/B.tech/Bcom/BCA etc)

- 6 months full-time probation period with early conversion opportunity based on performance

- Immediate joining is preferred

- INR 24k/month

- Saturday & Sunday off

- MacBook Air provided

- Free lunch & snacks

- Unlimited tea, coffee, cereals

This Role Is For You If :

1. You are adept at juggling multiple issues at once and knowing how to prioritize each

2. You not only do well following process but find room for improvement and efficiency

3. You're results and data-oriented and strive to improve

4. You love to talk, actively listen, and build relationships all around the world

5. Multiple chats and calls happening at once doesn't make you sweat

6. You are as comfortable hopping on the phone as you are writing super clear emails

7. Investigating issues when you dont have enough info to resolve them is your idea of fun

8. Going above and beyond for customers gives you a warm and fuzzy feeling

9. You are a natural problem solver

10. You enjoy finding solutions and helping customers work through any questions or issues to a successful outcome

11. You thrive on delivering customer care and satisfaction and in fact pace environment

Responsibilities :

1. You will clarify the customer complaints, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada.

2. Respond to tickets to help peopleHum customers with their issues

3. Participate in writing excellent help documentation both for internal use and for our customers

4. Log tickets with the development team and escalate appropriately based on the impact of the issue

5. Become a peopleHum power user before you can support others, you must know the product yourself

6. Onboard and train new customers well enough for them to fall in love with peopleHum

Required Qualifications :

1. Strong communication skills in English primarily. Secondary languages are a plus

2. You can translate technical ideas for non-technical audiences

3. Demonstrable critical thinking, communication, and creative problem-solving skills. Ability to learn new software platforms quickly

4. Self-starter, positive attitude, ability to continuously develop and adapt to a growing team

5. Highly organized. You can manage and prioritize several different projects

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.