Job Description.

Are you ready to embark on an exhilarating journey as our Sales and Customer Success Representative? We're on the lookout for a dynamic individual who thrives on connecting with people, closing deals, and championing lifelong learning.

What You'll Be Doing:

Source New Sales Opportunities:

- Conduct inbound lead follow-up and initiate outbound calls and emails to identify and cultivate potential customers.

- Employ effective strategies to engage with leads and prospects.

Daily Operations:

- Execute daily Standard Operating Procedures (SOPs), making 70-80 calls per day from the existing database.

- Demonstrate adaptability with flexible working hours based on business requirements.

Thorough Lead Analysis:

- Perform comprehensive analysis of each lead and prospect to understand their needs, challenges, and preferences.

- Gather valuable insights to tailor solutions that align with client objectives.

Sales Closing:

- Utilize effective sales techniques to close deals and consistently achieve quarterly quotas.

- Employ consultative selling approaches to address client concerns and objections.

Lead Nurturing:

- Develop and implement lead nurturing strategies to guide potential customers through the decision-making process.

- Provide necessary information and support to facilitate informed purchasing decisions.

Cross-Functional Collaboration:

- Collaborate with various verticals within the organization to ensure a seamless and integrated customer experience.

- Facilitate communication and coordination to meet client needs effectively.

CRM Management:

- Update and maintain accurate records in the Customer Relationship Management system (LeadSquared CRM).

- Document customer interactions, preferences, and transaction details for future reference and analysis.

Client Query Handling :

- Respond promptly to client inquiries, addressing concerns, and providing relevant information.

- Offer assistance with payment options, ensuring a smooth and customer-friendly transaction process.

Understanding Client Learning Goals :

- Gain a deep understanding of client learning objectives and career goals.

- Recommend suitable courses or learning tracks that align with client aspirations.

Website Optimization :

- Analyze user buying behavior and suggest changes to the website for improved user experience and -conversion rates.

- Collaborate with the marketing and development teams to implement website enhancements.

Customer Satisfaction and Revenue Focus :

- Prioritize customer satisfaction by delivering exceptional service and support.

- Focus on revenue generation through upselling, cross-selling, and identifying expansion opportunities within existing accounts.

Qualifications :

- 1-2 years exp in International / Domestic (specifically in Ed-tech/ Fin-tech sales)

- Excellent communication and interpersonal skills.

- Strong organizational and time-management abilities.

- Familiarity with CRM systems, preferably LeadSquared.

- Ability to adapt to a dynamic work environment.

- Knowledge of e-learning industry trends is a plus.

- Innovative and a Growth Mindset is a must

- Optional knowledge of financial markets and trading

About QuantInsti- :

- QuantInsti- was started in 2010, by the founders from iRage - a leading quant and algo trading firm in India. From its early days focused on bridging the industry knowledge gap in the field of high-frequency trading, we have come a long way in the last decade. Today, we have a user base from 200+ countries with a growth rate much over 50% year-on-year.

- At QuantInsti- , we swear by our goal of revolutionizing the way people approach the financial markets by empowering individuals and institutions with bleeding-edge education and technologies. We offer high-quality learning experience and best-in-class courses geared towards a global audience in quantitative trading and investing. Our in-house developed technology aims to bring institutional-grade tools and platforms to democratize systematic and quantitative trading.

Why work with us?

At QuantInsti, we work at the cutting edge of FinTech and EdTech offerings. We work with the newest technologies with the goal of delivering the best experience to our users in a scalable manner, with high-performance and availability. If you love to be challenged intellectually, rest assured we have plenty of them for you. We follow an open and free work culture, where you are encouraged to ask questions, learn, and teach. We offer a fast-paced environment where you take ownership of what you design and deliver. If you are looking for a move where you will find a reason to wake up every morning and rush to work, come join us.

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