HR at QtPi Robotics Pvt.Ltd.
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QtPi Robotics - Executive - Customer Relationship (1-3 yrs)
About Us
QtPi Robotics started off in 2016 with a vision to develop a co-creation platform for children to indulge in STEAM (Science, Tech, Engineering, Arts and Math) Learning like never before. An academic background from the prestigious Indian Institute of Science (IISc), the exhaustive experience of over 15 years working with tech giants like Microsoft, Yahoo and Oracle and an unparalleled vision to revolutionize learning for children, paved the way to the creation of a one-of-its-kind Robotics Kit. And what's more? Everything designed and manufactured in Bangalore!
We believe that today's generation of children holds the potential to transform the future is equipped with the right skills and technology. It's about time we pull students out of the rat race and teach them how to think instead of what to think!
We are looking for a smart and passionate interns to join our Business Development team and contribute to the growth of our company.
Roles & Responsibilities :
1. Working on the leads and engaging with Parents to offer courses over phone calls
2. Ensuring regular contact with existing clients to maintain our company's presence
3. Identifying a range of our offerings that could meet the goals and values of each client
4. Prompting clients to upgrade their existing packages and to purchase additional offerings
5. Settling clients' concerns in a swift and professional manner. Escalating issues to the manager
6. Coordinating with the coaching team and getting to know the clients better.
7. Reactivating the disengaged customer relationships by offering new deals on courses
8. Harnessing internal relationships to better address clients' needs and to maximize our profits.
Requirements :
1. Prior experience as a Relationship Executive (bonus if it's in edutech)
2. Familiarity with CRM software and procedures
3. In-depth knowledge of effective sales and negotiation tactics
4. Outstanding verbal and written communication
5. Ability to forge profound working relationships
6. Strong interpersonal and collaborative skills
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