MIKO

Job Description - Technical Support Executive

Company Overview : Founded in 2015, Miko is an advanced consumer robotics innovation lab passionate about bringing the best of technology to young learners everywhere. Home to the world's leading educators, engineers, psychologists and content developers, Miko takes learning to a whole new level through state-of-the-art artificial intelligence, robotics and IoT. Our company has a global mindset with 170+ employees, and offices in the innovation hubs of Silicon Valley and Mumbai. Keeping pace with the technological advancements, after Miko and Miko 2, we have launched our new flagship robot, Miko 3. It is an Emotionally Intelligent Robot that uses playful, conversational learning to educate, engage and entertain kids. It has an adaptive personality, dozens of emotions, and millions of topics and themes to learn from.

Job Profile : Looking for a Technical Support Executive with strong communication skills. The candidate should be updated with new technological advancements in the market and a self-learner. The candidate must come from an Engineering background. Should be flexible with night shift and rotational shifts.

Roles & Responsibilities :

1. Should be capable of understanding basic troubleshooting steps for Wi-Fi, Bluetooth, and Miko's hardware and software.

2. Should be able to connect with the customers on voice/video calls to troubleshoot their Miko and resolve the customers concerns.

3. Should be able to seek assistance via emails/calls whenever needed from the Technology team, Product team, and Global repair team and update them with the technical issue faced by the customer with utmost precision.

4. Should be attentive and immediately raise an alarm to the respective team in case something went wrong with the product or a global downtime.

Skills :

1. Knowledge of IOT devices.

2. Excellent Communication Skills - written and spoken English.

3. Must-Have - Experience in Network & Hardware troubleshooting.

Experience :

2 to 4 years as Tech Support Executive experience assisting customers via calls, emails, and chat. Qualification: 1. BSC IT 2. BCA 3. B Tech

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