We are considering you for the role of Customer Service Executive

About Flavors Of My City

We are a bunch of regular guys who have to travel far and wide to follow our passion, and as we are the quintessential - Indian- we missed our regional tea time munchies and savories! Now you get the idea, why we got the idea to launch this site- So basically this site is born out of our need to enjoy our food and belief that many such wandering souls will bless us if we provide them what nobody else can. We are not the people who source things from wherever it is cheap and of course we can- t compete with the big fat parcel that comes from home with mom made goodies, once in a while, but for everything else in between we are sure to provide you authentic and great regional savories and food. Read More on www.flavorsofmycity.com

JOB DESIGNATION

Customer Service Executive

JOB LOCATION

Pune (Baner)

JOB RESPONSIBILITIES/ SKILLS :

- Handling customers query's on calls

- Call back customers for identified cases if required to ensure complete customer satisfaction before closing the case .

- To call Fedex and ask details of delayed shipments.

- Emailing - Respond to query /complaint/ Request from customer including follow up .

- Faster reply to the customer

- Report to the manager about daily updates

- Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc

- Handled the tasks of recording and scrutinizing the complaints received from customers

- Researched and complied answers to provide information to customers

- provide timely responses to the queries and complaints of customers

Required skill set :

- Good English and Hindi communication

- Fresher's also can apply

- Qualification - Any Graduation

- No shifts

EXPERIENCE:

0.6 - 3 years

CTC :

2.5LPA - 3.5 LPA

No Pick up drop provided

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